Shipping Policy

This Shipping Policy applies to all Marketplace orders placed through the My Adz South Africa Marketplace (“Marketplace”).

My Adz South Africa (“My Adz”, “we”, “our” or “us”) provides an online marketplace that connects buyers with independent third-party sellers. Unless otherwise stated, My Adz is not the seller, owner or shipper of products listed on the Marketplace.

Each seller is responsible for fulfilling orders, packaging products appropriately and arranging delivery to buyers.

By placing an order through the Marketplace, buyers and sellers agree to comply with this Shipping Policy.

Seller Shipping Responsibilities

Sellers are responsible for:

  • Dispatching orders within 2-4 days of receiving the order.
  • Packaging products securely to prevent damage during transit.
  • Using reliable courier or delivery services where appropriate.
  • Providing accurate shipping information.
  • Supplying tracking information where available.
  • Communicating any shipping delays promptly.

Failure to dispatch orders within the agreed timeframe may result in order cancellation or other Marketplace action.

Buyer Responsibilities

Buyers are responsible for:

  • Providing a complete and accurate delivery address.
  • Providing a valid contact number and email address.
  • Ensuring someone is available to receive the delivery where required.
  • Monitoring shipment tracking where available.
  • Inspecting items promptly after delivery.

My Adz and the seller are not responsible for delays or failed deliveries resulting from incorrect delivery information supplied by the buyer.

Shipping Methods

Delivery methods may include:

  • Courier delivery.
  • Local delivery.
  • Collection from the seller.
  • Collection from an approved pickup point.
  • Other delivery methods agreed between the buyer and seller.

Available shipping options may vary depending on the seller and the product.

Shipping Costs

Shipping costs are determined by the seller unless otherwise stated.

Shipping fees may depend on:

  • Delivery location.
  • Product size and weight.
  • Courier selected.
  • Delivery speed.
  • Promotional offers.

Any shipping charges will be displayed before checkout where applicable.

Processing Time

Processing time refers to the period required for the seller to prepare an order before dispatch.

Processing times do not include weekends, public holidays or delays beyond the seller’s reasonable control.

Delivery Estimates

Estimated delivery times are provided as a guide only.

Delivery may be affected by:

  • Courier delays.
  • Weather conditions.
  • Public holidays.
  • Industrial action.
  • Remote delivery locations.
  • High seasonal demand.
  • Circumstances beyond reasonable control.

Estimated delivery dates are not guaranteed unless expressly stated.

Order Tracking

Where tracking is available, sellers should provide tracking details after dispatch.

Buyers may monitor delivery progress directly with the courier where applicable.

Tracking availability may vary depending on the delivery service used.

Delivery Confirmation

A shipment may be considered delivered when:

  • Signed for by the recipient.
  • Delivered to the delivery address provided.
  • Delivered to a secure location authorised by the buyer.
  • Collected from an agreed pickup point.

Buyers should inspect deliveries promptly upon receipt.

Damaged Shipments

If a parcel arrives visibly damaged, buyers should:

  • Inspect the package before accepting delivery where possible.
  • Photograph the packaging and contents.
  • Notify the seller as soon as reasonably possible.
  • Retain all packaging materials until the matter is resolved.

The seller may request supporting evidence to process a claim.

Lost Shipments

Where a shipment appears lost:

  • The buyer should first check the tracking information.
  • The seller should investigate with the courier.
  • Both parties should cooperate in resolving the matter.

If a shipment cannot be located, the seller may issue a replacement or refund where appropriate and in accordance with applicable law.

Failed Deliveries

Delivery may fail where:

  • The delivery address is incorrect.
  • No person is available to receive the parcel.
  • Access to the property is restricted.
  • The parcel is refused by the recipient.

Additional delivery charges resulting from failed deliveries may be payable by the responsible party.

Collections

Where a seller offers collection:

  • The collection location must be clearly communicated.
  • Buyers should collect within the agreed timeframe.
  • Proof of collection may be required.
  • Buyers should inspect the product before leaving the collection point where possible.

International Shipping

Unless expressly stated by the seller, Marketplace listings are intended for delivery within South Africa.

Where international shipping is offered:

  • Buyers are responsible for any import duties, taxes or customs charges unless otherwise agreed.
  • Delivery times may be significantly longer.
  • Customs inspections may cause delays beyond the seller’s control.

Delivery Disputes

If a buyer and seller cannot resolve a shipping issue, either party may request assistance from My Adz.

My Adz may review:

  • Courier tracking information.
  • Delivery records.
  • Buyer and seller communications.
  • Supporting documents and evidence.

My Adz may facilitate a fair resolution but is not responsible for the physical transportation of goods.

Risk of Loss

Unless otherwise required by law, the risk of loss or damage remains with the seller until the product has been delivered to the buyer or their authorised representative.

Where products are collected directly by the buyer, risk passes to the buyer once the item has been collected.

Force Majeure

Neither My Adz nor Marketplace sellers shall be liable for delays or failures in delivery caused by circumstances beyond reasonable control, including but not limited to:

  • Natural disasters.
  • Floods.
  • Fires.
  • Severe weather.
  • Civil unrest.
  • Strikes.
  • Government restrictions.
  • Transport disruptions.
  • Power failures.
  • Internet outages.

Seller Performance

To maintain Marketplace quality, My Adz may monitor seller shipping performance, including:

  • Dispatch times.
  • Delivery success rates.
  • Customer complaints.
  • Shipping cancellations.
  • Repeated delivery failures.

Poor shipping performance may result in listing restrictions, account suspension or removal from the Marketplace.

Changes to this Policy

My Adz South Africa may amend this Shipping Policy from time to time. Updated versions will be published on the Marketplace, and continued use of the platform constitutes acceptance of the revised policy.